Privacy Policy

1. Information We Collect

• Contact Information: name, email, phone, property address.
• Service Details: booking info, cleaning preferences, access instructions, feedback, photo reports.
• Payment Data: securely processed via Stripe after service completion; we do not store credit-card or bank info.
• Communication Records: emails and messages exchanged with info@ozarks-cleaning.com and crystal.cleaning.llc.mo@gmail.com.
• SMS & Photo Reports: service-related notifications or images sent only with client consent.
• Technical Data: IP address, browser type, device info, and cookies (analytics and security).

2. How We Use Your Information

• Schedule and confirm cleaning appointments.
• Send invoices, payment links, and receipts via Stripe.
• Provide email or SMS notifications about service status.
• Deliver photo reports on client request.
• Internal quality control and insurance verification.
• Communicate with clients and resolve issues.
• Website maintenance and analytics.

We do not sell, lease, or exchange personal data with third parties.

3. Communication and SMS Policy

Crystal LLC may contact clients via email or SMS strictly for legitimate business purposes, including booking confirmations, schedule updates, payment links, or photo reports.

By providing a phone number, clients consent to receive such transactional messages. Message frequency varies depending on service activity. Standard message and data rates may apply.

Clients may opt out of SMS notifications at any time by replying STOP to any message or emailing info@ozarks-cleaning.com. Reply HELP for assistance. Crystal LLC does not send marketing SMS or share numbers with third parties.

By continuing to use services, clients acknowledge and accept this communication policy.

4. Cookies and Analytics

Our website uses cookies to enhance user experience and analyze traffic.

• Essential: enable core functions (forms, security).
• Analytics: anonymous traffic data (Google Analytics or equivalent).
• Preference: store user settings and booking preferences.

You may disable cookies in your browser; some features may not function properly.

5. Data Sharing and Subcontractors

Crystal LLC may share limited service data with verified independent contractors (1099) strictly for operational purposes — cleaners, inspectors, or dispatchers assigned to your property.

All contractors sign confidentiality agreements and follow Crystal LLC privacy and security standards.

6. Data Retention

• Service and contact records — up to 3 years after last service.
• Financial and invoice records — up to 7 years for tax compliance.

After that, data is securely deleted. Clients may request deletion by emailing info@ozarks-cleaning.com.

7. Data Security

• Technical and organizational measures protect against loss, misuse, or unauthorized access.
• All payments via Stripe with SSL encryption and PCI compliance.
• Crystal LLC does not store payment credentials.

8. Client Rights

• Request a copy of stored data.
• Request correction or deletion.
• Withdraw consent for communications.
• Inquire about data usage.

Requests should be sent to info@ozarks-cleaning.com. Response within 10 business days.

9. Policy Updates

Crystal LLC may update this Privacy Policy without prior notice. The current version is always available at ozarks-cleaning.com/privacy-policy.html. Continuing to use our site or services implies acceptance of the latest version.

10. Contact Information